Refund policy

40-day trial period with your first purchase of period underwear

Click here to register your return or exchange.

Please use your order number (e.g., MU12345) and the email address you used to place the order.

New! Free Returns with Store Credit

Would you prefer free returns? When you request a return, choose to receive a refund in the form of store credit. We’ll cover the cost of your return label!

The store credit will be automatically added to your account, and you can use it on your next order.

Good to know: If you pay for an order (in part) with store credit and then return it, the store credit you used will be refunded as store credit—not as cash to your account.

The store credit is valid for 1 year from the time we process your return and you receive an email.

How to return an order:

Click on the link above
Enter the required information. First, your order number, then your email address:
Click on the product you want to return
Indicate the reason for the return and how you want to handle it. If you’re returning an item, click on: “Return and Refund.”
Purchase and download the return label.

How to exchange an order:

Click on the link above
Fill in the required information. First, enter your order number followed by the word “exchange,” as shown in the image, and then your email address.
Click on the product you want to exchange
Indicate the reason for the return and how you’d like to handle it.
If you choose to exchange it for a different size or color, the next step is to select the new size or color.
If you’re exchanging for a different style or absorbency level, please specify in the comments which product you’d like to exchange it for. Indicate the product, size, color, and absorbency level.
Download your return label.

How can you exchange or return a product if you've already exchanged it once?

Please note! If you’re exchanging or returning a product and you’ve already done so once in the same order, the process is slightly different. When you submit your return, you’ll need to use a different order number. In that case, enter the order number followed by the word “exchange.”

If you're having trouble or have any questions, please contact us at support@moodiesundies.com.

Trial period with your first Moodies purchase

With your first purchase, you can try Moodies period and incontinence underwear for 40 days. The 40-day trial period does not apply to swimwear items or the bralette.

Not satisfied? You can return them within 40 days. Ordering from the Netherlands or Belgium? You will receive a return label and only pay the return shipping costs, which you settle when you register your return. Ordering from another country? You send your return back yourself, at your own cost. The return shipping costs are listed further down this page.

You may return a maximum of 2 used products.
Did you order more? Then try 2 products first. If you are not satisfied, you can return the 2 used products and the remaining unused products.

Exchanges or returns

You can always exchange items if the size or fit is not right.
Products may only be tried on (not washed or worn).
When trying on the product, leave the hygiene sticker in the crotch (if present. We recently started using hygiene stickers, so there are still products on sale without them).

Products that have only been tried on and are returned because the fit is not right will be donated through our Moodies program to combat period poverty.

Shipping and Return Costs

Return Costs (Netherlands and Belgium)

You are responsible for paying the cost of the return label when you request a return:

- PostNL: €2.50
- DHL: €3.20
- PostNL BE: €2.50

Did you receive your order as a package? If so, the return shipment must be sent back as a package, regardless of the number of items you are returning.

International Return and Exchange Fees

For all destinations outside the Netherlands and Belgium, the cost of returning your parcel is at your own expense. This applies to both returns and exchanges. You send the parcel back yourself, at your own cost. We do not provide a return label for international shipments and we do not reimburse return postage.

Please send your return or exchange directly to:

Moodies Undies
Nieuwe Hemweg 2
1013 BG Amsterdam
The Netherlands

Please note:

- We recommend using track & trace.
- Without track & trace, you are responsible if the package goes missing.
- Always include a note with your order number; otherwise, we cannot process the return and you will not receive a refund.
- Please also state the reason for the return or,
- specify which product you’d like to exchange the item for.
- If you make two exchanges within the same order, shipping costs will be charged again for the second exchange; these are €7.95.

If you exchange a product (Netherlands and Belgium), you will not be charged return shipping costs.
If you exchange an item twice within the same order (Netherlands and Belgium), return shipping costs will be charged when processing the exchange. See the return shipping costs below.
- Netherlands: €2.50
- Belgium: €3.20

Did we deliver any incorrect or damaged items?
If so, we’ll cover the return shipping costs.
In that case, please send an email to support@moodiesundies.com or send us a message via WhatsApp.

Refunds & exchanges

Once we have received your return in good order, we will refund the purchase amount within 4 working days. (Please note: it may take a few days before this is visible in your account.)
If we receive a return that has been used or washed, we will destroy it and no refund will be made.
Once we have received your exchange, we will send the new product within 4 working days.

Other conditions

Products can only be returned in their original packaging. If the product no longer has its packaging, we may refuse the return.
We cannot accept returns or exchanges where the packaging has been written on or where return labels have been put on to the packaging, and you will not receive a refund.
Used or washed products cannot be returned in the case of a repeat purchase.
Products purchased with gift cards will be refunded in a new online voucher, provided they meet the conditions.