returns and orders
can I return moodies?
Yes, you can return your Moodies within 40 days of your initial purchase if you don't like them.
From your second purchase onwards, you can only return the item within 30 days , and only if you 've tried it on but the size isn't right (so not if it's been worn). Make sure it's clean and returned to its original packaging.
Please note: return shipping costs will not be reimbursed by Moodies.
The shipping costs are:
Netherlands: €2.90
Belgium: €3.90
Other European countries: €7.95
Please register your return via our returns portal .
You can also take your return to the post office yourself. In that case, the return shipping costs will be calculated when your return is processed.
Please use the address below:
Moodies BV Returns
New Hemweg 2
1013 BG Amsterdam
Please state your order number on the package or on a piece of paper inside the package so we know who to refund the purchase amount to
can I exchange moodies?
Yes, that is possible!
You can exchange your Moodies once for free if they are unworn and unwashed and the hygiene sticker is still present .
Register your exchange via our returns portal with your order number and email address.
For a second exchange within the same order, return shipping costs will be charged. These costs will be calculated when processing the exchange:
- Netherlands: €2.90
- Belgium: €3.90
- Other European countries: €7.95
when can I expect my moodies?
Order before 9 PM on a business day , and your order will be shipped the same day .
In the Netherlands, your package will usually be delivered the next day .
For Belgium and other European countries, delivery takes on average 2 to 5 working days .
can I track my order?
Yes, as soon as your order has been shipped you will automatically receive a track & trace link by email .
This way you can track where your package is and when it will be delivered at any time.
What are the shipping costs?
Within the Netherlands and Belgium we ship for free on orders above €39.
For orders up to €39 we charge a small contribution of €2.90 (NL) and €3.90 (BE).
Outside the Netherlands and Belgium we charge €7.95 shipping costs for orders up to €100 (Italy, Germany, France and Spain, Sweden, Ireland, Denmark).
For orders over €100, we do not charge shipping costs.
wat zijn de retourkosten?
Binnen Nederland en België verzenden we gratis bij bestellingen boven €39.
Bij bestellingen tot €39 rekenen we een klein bijdrage van € 2,90 (NL) en € 3,90 (BE).
Buiten Nederland en België berekenen we € 7,95 verzendkosten bij een besteding tot € 100,- (Italië, Duitsland, Frankrijk en Spanje, Zweden, Ierland, Denemarken).
Bij besteding boven de € 100,- berekenen we geen verzendkosten.
Are there shipping costs abroad?
Yes, for other European countries the following shipping costs apply:
- Belgium: €3.95 to €39. Free shipping on orders over €39.
- Germany, France, Spain, Italy, Denmark, Sweden, Ireland: €7.95 per order. Free shipping on orders over €100.
- Other countries
Shipping costs according to PostNL rates
What can I do if the fit is not right for me?
Don't worry, comfort is important to us at Moodies.
If the fit is not right, you can exchange the product for a different size or model within the return period.
We recommend trying one or two pairs of panties before trying more. This way, you'll know which one fits you best.
Do you have any specific feedback about the fit? Let us know, we'd love to improve our collection together with you!
The seamless (high-waist) hiphugger can sometimes be a little stiff or cut into the groin at first. This usually goes away after a day of wearing, or you can gently stretch the legs yourself.
If the fit is really not comfortable, you can of course return the pants. Please check our returns policy .
moodies and how it works
can I combine other menstrual products with moodies?
If you have moodies with the correct absorption, you do not need additional menstrual products.
If you have a heavy period or if you want to feel more confident, it can be useful to combine menstrual underwear with a cup or a tampon.
Which absorption menstrual underwear should I choose?
Every woman's menstrual cycle is different. So you'll have to determine that for yourself.
For the night it can be nice to choose a heavy, heavy-overnight or super absorbency, and this also applies to days when you have a heavy period.
On days when you normally have your period, a moderate or moderate-heavy flow is ideal, and if you think you might still be able to lose a few drops, the light version is recommended. Read more about the different absorbencies of Moodies menstrual briefs here.
Try Your Perfect Match for personalized advice.
why is wearing moodies menstrual underwear good for the environment?
The average menstruator produces 60-90 kilos of menstrual waste (tampons and pads) in a lifetime. This waste contains a lot of plastics and often even chemicals.
By wearing period underwear, we reduce waste together and make the planet a little happier. Read more about the sustainability of moodies here.
is moodies menstrual underwear vegan?
Our menstrual underwear and packaging are completely vegan. No animal products have been used.
what is an antibacterial wash?
An antibacterial wash is a wash with silver chloride to ensure that the panties can be worn hygienically for 8-10 hours and to prevent odors.
For the antibacterial wash, RUCO-BAC is used. This is a biocide that is used as a wash to kill bacteria, fungi and/or viruses. In this way, on the one hand, the skin and mucous membranes are protected against inflammation and infections and, on the other hand, the multiplication of bacteria that cause an unpleasant odor is inhibited.
This wash is permanent and is not harmful to the skin.
moodies everyday and how does it work
why not use with menstrual blood?
The Everyday line gusset has a second layer of terry. This terry layer isn't suitable for absorbing blood. Therefore, we don't recommend wearing these Everyday line briefs during your period. We do have good alternatives for the Everyday line models that are suitable for menstruation. So, be sure to check out our selection of period underwear .
How much urine loss can everyday underwear handle?
Our everyday underwear comes in two different absorbencies: light and medium-heavy. The Everyday String Laser-Cut has light absorbency and can absorb approximately 5 ml of urine leakage. The Everyday Hiphugger Laser-Cut and the Everyday Hipster Lace have medium-heavy absorbency. These two briefs can absorb up to 13 ml of urine leakage.
If you think you're losing a little more than we suggest the panties can handle, feel free to try them out. Sometimes a pair of panties can surprise you. If not, we offer a 40-day trial period with your first order.
Can I also use it while exercising?
Absolutely, these bottoms are great for working out. The Everyday Thong Laser-Cut and Everyday Hiphugger Laser-Cut, for example, are perfect for wearing under tight workout pants because they're invisible.
If you wear looser bottoms, like soccer shorts or loose sweatpants, we recommend the Everyday Hipster Lace . These bottoms fit a little better under loose clothing, giving you a bit more security.
I've shopped at Moodies before, but this is my first purchase from the Everyday line. Does the 40-day trial still work?
Yes, you can still use the 40-day trial period.
Because this is your first purchase of pants from the Everyday line, you can try them out first. If you don't like them, you can return or exchange them within 40 days.
Didn't find an answer to your question?
Then leave your message in our contact form or send a message via Whatsapp 06 58976128.